Home > Data removal for GDPR

Categories:


(Last Updated On: August 14, 2018)

One of the key points of GDPR is that companies should only keep data for as long as they need it, see our best practices article. SnapEngage has different data retention and deletion tools in place for you to use.

Delete on the logs page

If you are an admin, or have the right permissions, when clicking on Logs on the admin dashboard, you will see checkboxes next to each log. Once you select one or more or all, you will see the erase visitor data button (1).

Search logs by email for visitor data deletion

If a visitor requests their data to be removed, you can search through the logs by email, and then delete all the data associated with that email

  • Click on logs
  • Enter the visitor’s email in the searchbox (2)
  • Hit enter
  • You will now see all logs linked to that email, if you are an admin or have the right permissions, you will see checkboxes allowing you to delete, once you select one or all on the page, you will see the erase visitor data button

 


Data retention period

On the admin Settings, under Options, Data Removal (3), you can choose how long you would like to keep the data for, in line with your GDPR requirements.

(4) “Delete visitor data after it is successfully sent to destination”

This feature (Available on Full service, Plus and Premier) removes all visitor information, IP, location, chat transcript, email after the end of the chat (and after any data that was collected was sent to any integrations).

(5) “Delete case and visitor data after a period of time”

Now you will be able to select between: One month, two months, four months, six months, one year, two years, five years and ten years. If you chose to keep data for a month, every transcript older than a month will get deleted, and so on and so forth. The deletion works in a batch, at night every day.

Did you find this article helpful?

Not HelpfulNeeds WorkSo-soHelpfulVery Helpful (4 votes, average: 4.00 out of 5)
Loading ... Loading ...

Published May 24, 2018