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Home > Useful Chat Commands

Categories: Getting Started | Chat Agent Docs

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About This Article

The purpose of this article is to provide a comprehensive overview of useful commands to use with SnapEngage.

The following is a list of useful commands to use with SnapEngage. In the Conversation HUB, you have buttons available for those options.

Use while chatting with your website visitors:

\email – The agent can enter the visitor’s email address so that it is saved. For example, if an agent enters \[email protected] during a chat, this is the email address that will be saved for the agent to follow-up with.

\goto – Our co-browsing feature to send visitor to a website address (e.g.: goto http://domain.com/product).

\ban – Ban current visitor from chatting for 30 days. This works with a cookie placed on the visitors computer, so you will be unable to unban the user.

\banip – Ban IP from starting any chats, permanent.

\bye – Disconnect visitor from chat or in other words, End the Chat.

Other Chat Commands:

\cancel – Cancel the automatic email assignment, if the customer enters an email address that you don’t want to have assigned to the case/transcript

\ignore – When selecting automatically send the chat transcript to the destination under the Settings > Integrations > Integrations tab of the Admin Dashboard. If the ignore command is used the transcript will not be sent otherwise the transcripts will automatically be sent.

\record – If you change the setting to not send the chat transcript to the destination under the Settings > Integrations > Integrations tab of the Admin Dashboard, you can send individual chats by typing ‘record’ during the chat if not they will not be sent.

If you are not in an active chat with a visitor anymore and enter one of those commands, you will receive an error message with [Command not recognized].
This can sound a bit misleading since they are recognized, they just can’t be used at that moment.

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