Chat Basics

Intermediate

Integrations & PluginsConnect SnapEngage to your CRM system, Help Desk, and social media applications.
CustomizationChange the look’n’feel, make it your own!
Tips & TricksGet your hands on some best practices and tweaks and tips for your Live Chat.
Chat SettingsConfigurations, agent management settings, and other helpful guides to getting chat ready for your team.
Proactive ChatEngaging your visitors automatically.
ReportingHow to access your chat logs, system analytics, and chat agent analytics.

Advanced

Account

Home > How to: Enable email notifications for chat queue

Categories: Customization

(Last Updated On: )

About This Article

This article explains how to enable email notifications for the chat queue.

If you like to keep an eye on the chat queue but aren’t always able to have the dashboard up, we have added the option to get an email notification. Here’s how to set it up.

In the Admin Dashboard, head over to Settings > Agent Settings > Chat Assignment.
Then scroll down to the “Waiting Queue Team Status” section and checkmark “Send notification to email when a visitor is in the queue” (2.1) and add your email in the field that pops up below (2.2). To use more than one email just use comma’s to separate them. This is available to all new plans Essentials, Professional, Enterprise.