Home > How does an extension work with the Call-me feature?
Categories: Tips & Tricks
(Last Updated On: August 5, 2021)
The purpose of this article is to provide a comprehensive overview of how an extension works with the Call-me feature.
- Click on the Agent Settings tab of your Admin Dashboard and then click Edit on the Agent
- In the phone field, enter the extension number for you agent where x is the extension number (ie: 105)
Each ‘w’ represents a half second delay, so if your phone system requires a one second delay the number would need to be “(303) 867-5309xww123”. Make sure that you enter the “w” in directly after the x for extension.
Published January 16, 2012