SnapEngage Support Center

Once a visitor engages in a chat, you are able to see what URL he or she is on at the moment. To redirect them to a different URL you can use the goto command. If your SnapEngage JavaScript is installed on the target page too, the current chat will stay open.

You can use this command by either entering the whole URL like this:

\goto http://snapengage.com/features

Or you can use a relative path of your domain:

\goto /features

An even faster way to redirect the visitor is by using shortcuts. You can define a rule in the ‘Shortcuts’ tab of the admin dashboard like this:

This way you just have to enter \go in the chat, and redirect the visitor to the page you want him on.