Article Categories

Getting Started

Everything you need to know to get your live chat up and running quickly

Chat Agent Docs

Setting up and using your chat client.

Featured Article

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Frequently asked questions about SnapEngage

Integrations & Plugins

Integrate SnapEngage with your preferred 3rd party applications


Change the look'n'feel, make it your own!

Tips & Tricks

View all posts filed under Tips & Tricks

Proactive Chat

Engaging your visitors automatically.


Questions about billing and payment options.

Javascript API

We love developers


View all posts filed under REST API

Featured Articles

The Agent Survey feature allows your website visitors to provide feedback at the end of each chat. That feedback is then made available to agents via the Chat Portal and to admins via the Survey report in the Agent Performance analytics.

To configure this feature sign into the SnapEngage Admin Dashboard and select the “Options” tab. Scroll to the “Agent Survey” …

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We strive to make the installation process as easy as possible, but if you need assistance at any point, please do not hesitate to chat with us.

If you haven’t signed up yet, simply enter your information here to start your 15 day free trial.…

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Our Live Chat is highly configurable, and we know there are a lot of settings back there!

This document should be viewed as a kind of index. Here, you can find links to guides that will take you through each tab of the Configurator one at a time.…

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If you’re having trouble with your new Live Chat installation, please review the Frequently Asked Questions below to address any strange bugs or glitches you might be seeing.…

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Whether you’re new to SnapEngage, or new to Live Chat in general, we want to make sure that you get the most out of our solution. In this document you will find some of our collective wisdom on how to use your Live Chat most effectively.

(And we do have a lot of experience in this area, if we do …

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