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Getting Started

Everything you need to know to get your live chat up and running quickly

Chat Agent Docs

Setting up and using your chat client.

Featured Article

Take a look at our highest priority articles.


Frequently asked questions about SnapEngage

Integrations & Plugins

Integrate SnapEngage with your preferred 3rd party applications


Change the look'n'feel, make it your own!

Tips & Tricks

Get your hands on some best practices and tweaks and tips for your Live Chat.

Proactive Chat

Engaging your visitors automatically.


Questions about billing and payment options.

Javascript API

We love developers


API documentation can also be found at our Developer API site.

Featured Articles

We’re releasing a new and improved Dashboard user interface on February 23rd! With this update we hope to provide a cleaner, prettier, and more intuitive experience for our Dashboard users. Read this guide to learn about how the new Dashboard is setup.

Admin Dashboard Overview

For reference, here is what the old Admin Dashboard looks like:

The new Admin Dashboard …

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To add an agent:

1. Log into your live chat admin setting screen.
2. Go to “Agent Settings” > “Chat Agents” in your “Settings” and click on the “add chat agent” button.


3. Select the chat system (the SnapEngage Chat Portal or Google talk – Skype is not an option for new accounts) and fill in the account email …

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We strive to make the installation process as easy as possible, but if you need assistance at any point, please do not hesitate to chat with us.

If you haven’t signed up yet, simply enter your information here to start your 15 day free trial.…

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Our Live Chat is highly configurable, and we know there are a lot of settings back there!

This document should be viewed as a kind of index. Here, you can find links to guides that will take you through each tab of the Admin Dashboard one at a time.

Add Agents

“Agents” are the people who will chat with your …

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If you’re having trouble with your new Live Chat installation, please review the Frequently Asked Questions below to address any strange bugs or glitches you might be seeing.…

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