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Getting Started

Everything you need to know to get your live chat up and running quickly

Chat Agent Docs

Setting up and using your chat client.

Featured Article

Take a look at our highest priority articles.


Frequently asked questions about SnapEngage

Integrations & Plugins

Connect SnapEngage to your CRM system, Help Desk, and social media applications.


Change the look'n'feel, make it your own!

Tips & Tricks

Get your hands on some best practices and tweaks and tips for your Live Chat.

Proactive Chat

Engaging your visitors automatically.


Questions about billing and payment options.

Javascript API

We love developers


API documentation can also be found at our Developer API site.


PCI Compliance, password rules and setup, and audit logs.

Featured Articles

If you want your agents to use their existing Google Apps IDs to chat on SnapEngage, you might have to change the SRV settings of your domain. From the Google FAQ item:

The Quick Answer

  • Your users can chat in the Google Talk network by default.
  • Update your SRV records to enable chatting via open standards.
  • Open standards includes

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The Mobile Browser section within the Style tab allows you to customize your mobile browser chat experience. Here, you can choose to permit chat for mobile users and modify the chat box settings. With the check of the box, chat will be immediately available for mobile visitors for both chat and offline interactions. Please note, you do need to have

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By default the SnapEngage Salesforce Integration adds relevant information from Chats and Offline messages automatically to the Description field for Contacts, Leads, Cases, and Accounts. To change this behavior and ensure no Description is set from the Integration, a special mapping {none} is used. See the following examples for details:

Contact none mapping

Lead none mapping

Case none mapping

Account none mapping

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Although it will not happen often, it is possible that you will receive a new chat despite having set your status to “paused”. That does not mean that your chat portal is broken or that you are not really paused.

You may, indeed, receive a proactive chat soon after you have paused yourself in the chat portal.

Imagine yourself …

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We’d love for you to stay with us, but in case you need to leave, the cancellation process is quick and easy:

Step 1: In the Admin Dashboard, click “My Account”


Step 2: Go to “Billing” and click “Cancel subscription”

cancel2Step 3: Are you sure you’re ready to cancel?

We also offer the option to downgrade but if you prefer …

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