Article Categories


Getting Started

Everything you need to know to get your live chat up and running quickly

Chat Agent Docs

Setting up and using your chat client.


FAQ

Frequently asked questions about SnapEngage

Integrations & Plugins

Integrate SnapEngage with your preferred 3rd party applications

Customization

Change the look'n'feel, make it your own!


Proactive Chat

Engaging your visitors automatically.

Billing

Questions about billing and payment options.


Javascript API

We love developers


Featured Articles


Security Settings

Only your account owner can change your security settings.

Password Rules

Screen Shot 2014-08-18 at 11.55.40 AM

Password complexity

Change the password requirements to increase the difficulty of password cracking

Every time you increase the requirements of your passwords all your users passwords will be expired. For your users sake, keep this to a minimum.

Length

Require your users to have a certain number of …

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Introduction

The SnapEngage API allows developers to easily interface SnapEngage with third-party applications.

Using the API, SnapEngage can automatically POST events to an external URL when new requests are received (either offline or live chat). This transaction provides detailed information pertaining to the request and allows developers to recreate the request in the destination system.

How to activate the …

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The Agent Survey feature allows your website visitors to provide feedback at the end of each chat. That feedback is then made available to agents via the Chat Portal and to admins via the Survey report in the Agent Performance analytics.

To configure this feature sign into the SnapEngage Admin Dashboard and select the “Options” tab. Scroll to the “Agent Survey” …

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We strive to make the installation process as easy as possible, but if you need assistance at any point, please do not hesitate to chat with us.

If you haven’t signed up yet, simply enter your information here to start your 15 day free trial.…

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Our Live Chat is highly configurable, and we know there are a lot of settings back there!

This document should be viewed as a kind of index. Here, you can find links to guides that will take you through each tab of the Configurator one at a time.…

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