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Everything you need to know to get your live chat up and running quickly

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Setting up and using your chat client.

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Frequently asked questions about SnapEngage

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Integrate SnapEngage with your preferred 3rd party applications

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Change the look'n'feel, make it your own!


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Get your hands on some best practices and tweaks and tips for your Live Chat.

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Engaging your visitors automatically.

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Questions about billing and payment options.


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API documentation can also be found at our Developer API site.


Featured Articles


SMS-to-Chat allows your visitors to reach you by sending a text message from any mobile device. Those SMS messages will then appear in the chat portal for your agents to reply, sending an SMS right back to their handheld device.

Sound awesome? Well, let’s show you how to get this activated!


 

SMS-to-Chat Setup

  1. Login to the Admin Dashboard, select

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Seeing a green arrow in your chat box?


Grammarly is a writing enhancement platform designed to enhance proofreading and spellcheck when writing on your Chrome browser. It can be installed as an extension in addition to the default spellcheck already used in Chrome. However, Grammarly states that they do not support chat software.

If you have noticed that upon opening …

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We’re releasing a new and improved Dashboard user interface on February 23rd! With this update we hope to provide a cleaner, prettier, and more intuitive experience for our Dashboard users. Read this guide to learn about how the new Dashboard is setup.


Admin Dashboard Overview

For reference, here is what the old Admin Dashboard looks like:

oldui2
The new Admin Dashboard …

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To add an agent:

1. Log into your live chat admin setting screen.
2. Go to “Agent Settings” > “Chat Agents” in your “Settings” and click on the “add chat agent” button.

add_agent_1a

3. Select the chat system (the SnapEngage Chat Portal or Google talk – Skype is not an option for new accounts) and fill in the account email …

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We strive to make the installation process as easy as possible, but if you need assistance at any point, please do not hesitate to chat with us.

If you haven’t signed up yet, simply enter your information here to start your 15 day free trial.…

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