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Getting Started

Everything you need to know to get your live chat up and running quickly

Chat Agent Docs

Setting up and using your chat client.

Featured Article

Take a look at our highest priority articles.


Frequently asked questions about SnapEngage

Integrations & Plugins

Integrate SnapEngage with your preferred 3rd party applications


Change the look'n'feel, make it your own!

Tips & Tricks

Get your hands on some best practices and tweaks and tips for your Live Chat.

Proactive Chat

Engaging your visitors automatically.


Questions about billing and payment options.

Javascript API

We love developers


API documentation can also be found at our Developer API site.

Featured Articles

Security Settings

Only your account owner can change your security settings.

*The new security settings are available on premier, unlimited and enterprise accounts.

Password Rules

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Password complexity

Change the password requirements to increase the difficulty of password cracking

Every time you increase the requirements of your passwords all your users passwords will be expired. For your users sake, keep this

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The SnapEngage API allows developers to easily interface SnapEngage with third-party applications.

Using the API, SnapEngage can automatically POST events to an external URL when new requests are received (either offline or live chat). This transaction provides detailed information pertaining to the request and allows developers to recreate the request in the destination system.

How to activate the …

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The Agent Survey feature allows your website visitors to provide feedback at the end of each chat. That feedback is then made available to agents via the Chat Portal and to admins via the Survey report in the Agent Performance analytics.

To configure this feature sign into the SnapEngage Admin Dashboard and select the “Options” tab. Scroll to the “Agent …

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We strive to make the installation process as easy as possible, but if you need assistance at any point, please do not hesitate to chat with us.

If you haven’t signed up yet, simply enter your information here to start your 15 day free trial.…

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Our Live Chat is highly configurable, and we know there are a lot of settings back there!

This document should be viewed as a kind of index. Here, you can find links to guides that will take you through each tab of the Configurator one at a time.…

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