SnapEngage Support Center

If you want the Proactive Chat prompting your visitors after your specified time period (minimum is 15 seconds) on all the sites that the JavaScript is installed on, just enable the configuration in the Proactive Chat tab and don’t change the pre-set wildcard:

          http*://*

(not http*://*yourdomain.com, only http*://* )

The asteric character: * is a catch-all that stands for all other characters.

So if you have your settings like this it will work on all pages with a global message:

Note: In case the proactive chat does not appear to be working please see this help article on how to test this.

If you want individual messages on certain matching URLs you should take care not to unintentionally exclude pages. For example, if you specify a message on page URL matching:

          http://www.yourdomain.com/sales

the Proactive Chat will not appear if your domain also works without the www. prefix (it usually does), and your visitor is on the URL:

          http://yourdomain.com/sales

So we recommend the * character to include variant URL prefixes or suffixes.

This is an example how it can be done to include all eventualities:

          http*://*/sales*

This way, your Proactive Chat will be activated on both http and https sites, subdomains and sub-directories and/or session ID specific pages.

You can see some examples on how to use multiple individual rules here:

- The Proactive Chat rules will be called from bottom to top.

So if you have a global rule like http*://* at the top, you would add the rules for individual sub-pages below that to have the global rule called last.