Chat Basics

Intermediate

Integrations & PluginsConnect SnapEngage to your CRM system, Help Desk, and social media applications.
CustomizationChange the look’n’feel, make it your own!
Tips & TricksGet your hands on some best practices and tweaks and tips for your Live Chat.
Chat SettingsConfigurations, agent management settings, and other helpful guides to getting chat ready for your team.
Proactive ChatEngaging your visitors automatically.
ReportingHow to access your chat logs, system analytics, and chat agent analytics.

Advanced

Account

Home > Integrating Google Ads (Previously AdWords) with SnapEngage

Categories: Integrations & Plugins

(Last Updated On: )

About This Article

The purpose of this article is to provide a comprehensive overview of how to integrate with Google Ads .

Google Ads (Formerly Google AdWords) is an advertising service for businesses wanting to display ads on Google’s advertising network. The Google Ads service enables businesses to set a budget for advertising and only pay when people click the ads. The ad service is largely focused on keywords. You can read more about Google Ads here.

If you have set up some Ads campaigns, you might want to track your campaigns’ conversions to “chat with SnapEngage”, so that you can also see how your campaigns are performing. After the web-visitor has clicked on your Google Ads advertisement and landed on your page, you can offer them your chat option both with a proactive chat invite and / or with displaying your chat button allowing them to initiate a chat manually.

One great tool that has rich reporting capabilities for conversion tracking and allows you to track SnapEngage chat events is Google Analytics. Google Analytics will empower you to analyze the number of chats you receive, where they came from (eg. Google Ads campaign), as well as additional user behaviors.

Linking a Google Analytics property to your Google Ads account can help you analyze customer activity on your website after an ad click or impression. This information can shed light on how much of your website traffic or business comes from Google Ads, and help you improve your ads and website.

However, to be able to analyze the impact of your Google Ads campaigns more effectively, you will want to send all that information to your CRM (Salesforce, Zendesk, Desk.com, Hubspot, UserVoice, MS Dynamics and Jira). All those tools have their own reporting capabilities that can assist you greatly in managing your Sales funnel. Combining them with Google Analytics can improve the quality of your leads and give you much more powerful insights regarding your sales funnel.

Implementing the Integration

When Google Analytics send campaign and traffic source data, they use five key fields to describe where a customer came from. Those are: Campaign Source, Campaign Medium, Campaign Name, Campaign Content and Campaign Term.

1. Setup the following five fields in your CRM:

Medium
Source
Campaign
Content
Term

2. Place the following code on every page on your website that collects data via Google Ads, before the closing </body> tag.

<script type='text/javascript'>

var z = _uGC(document.cookie, '__utmz=', ';');

var GA_Campaign_Source = _uGC(z, 'utmcsr=', '|');

var GA_Campaign_Medium = _uGC(z, 'utmcmd=', '|');

var GA_Campaign_Term = _uGC(z, 'utmctr=', '|');

var GA_Campaign_Content = _uGC(z, 'utmcct=', '|');

var GA_Campaign_CampaignName = _uGC(z, 'utmccn=', '|');

var gclid = _uGC(z, 'utmgclid=', '|');

if (gclid !='-') {

GA_Campaign_Source= 'google';

GA_Campaign_Medium = 'cpc';

}var csegment = _uGC(document.cookie, '__utmv=', ';');

if (csegment != '-') {

var csegmentex = /[1-9]*?\.(.*)/;

csegment = csegment.match(csegmentex);

csegment = csegment[1];

}else {

csegment = '';

}function _uGC(l,n,s) {

if (!l || l=='' || !n || n=='' || !s || s=='') return '-';

var i,i2,i3,c='-';

i=l.indexOf(n);

i3=n.indexOf('=')+1;

if (i >-1) {

i2=l.indexOf(s,i); if (i2<0){ i2=l.length; }

c=l.substring((i+i3),i2);

}

return c;

}</script>

3. In the Admin Dashboard, go to Settings > Options, and place the five variables:

GA_Campaign_Medium

GA_Campaign_Source

GA_Campaign_CampaignName

GA_Campaign_Term

GA_Campaign_Content

in the “Collect additional information” field > “JavaScript variables”:

Please remember to Save changes!

4. In the Admin Dashboard, go to Settings > Integrations > “Map and send custom data” section and map these five JavaScript variables to the corresponding five fields from step 1.

A note about Salesforce users: If you want to measure the impact of your Google Ads campaigns, you might notice that in Salesforce all of the Keywords, Content, and Campaign information is missing. This would mean that your Google Ads is set to use autotagging. In this case, the implementation provided above will not be able to pass anything more detailed, because the Google Ads information is hidden in the GCLID, which is not decoded until later in Google Analytics.

If this information is important you have two options:

You can disable autotagging and use manual tagging
You can customize our code to accept customer parameters, which you can append to all of your destination URLS.

We’d like to credit E-Nor for their work here.

Did you find this article helpful?