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Home > How do I remove the default Description for Salesforce Contacts, Leads, Cases, or Accounts

Categories: Integrations & Plugins

(Last Updated On: )

About This Article

The purpose of this article is to provide a comprehensive overview of how to remove the default Description for Salesforce Contacts, Leads, Cases, or Accounts.

By default the SnapEngage Salesforce Integration adds relevant information from Chats and Offline messages automatically to the Description field for Contacts, Leads, Cases, and Accounts. To change this behavior and ensure no Description is set from the Integration, a special mapping {none} is used. See the following examples for details:

Contact
Contact none mapping