Home > What Cookies does SnapEngage set on the visitors computer?

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(Last Updated On: February 28, 2019)

This is a list of cookies set by SnapEngage – all these cookies are set by JavaScript:

  • SnapABugRef, ttl=120min, tracking of origin and site entry
  • SnapABugChatSession, ttl=16min, tracking of chat in progress
  • SnapABugNoProactiveChat, ttl=30min (but to be configurable), flag to avoid proactively prompting visitors again
  • SnapABugChatPoll, ttl=16min, tracking of the chat in progress transcript position
  • SnapABugChatMessage, ttl=16min, message type by visitor persistence across pages
  • SnapABugChatView, ttl=16min, check logic handling
  • SnapABugHistory, ttl=1year, keep track of the visitor visits and last chats to present history to agent
  • SnapABugVisit, ttl=0 (session only), detection of new session
  • SnapABugUserEmail, ttl=1 year, visitor email address used to prepopulate the pre-chat window
  • SnapABugBanned, ttl=30 days, tracking of visitor banned for chatting (banned by agent ban command)
  • SnapABugChatWindow, ttl=30min, tracking of the chat box position and minimize status
  • SnapABugMinimizeStashCookie, ttl=0 (per click only), detection of new messages while minimized so they persist during navigation.
  • SnapABugAgentAvatar,ttl=16min, stores the agent image URL in order to show the agent avatar on the minimize state of the chat.
  • SnapABugApproval, ttl=1year, stores the visitor’s acceptance of the Approval Bot so that they are not prompted by it again if they have accepted it within 1 year.

The only personal information about the visitor stored in a cookie is the email address they provided. This information is scrambled (not readable in plain text)

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Published January 18, 2012