Home > What Cookies does SnapEngage set on the visitors computer?


(Last Updated On: June 30, 2020)

This is a list of cookies set by SnapEngage – all these cookies are set by JavaScript:

  • SnapABugRef, ttl=120min, tracking of origin and site entry
  • SnapABugChatSession, ttl=16min, tracking of chat in progress
  • SnapABugNoProactiveChat, ttl=30min (but to be configurable), flag to avoid proactively prompting visitors again
  • SnapABugChatPoll, ttl=16min, tracking of the chat in progress transcript position
  • SnapABugChatMessage, ttl=16min, message type by visitor persistence across pages
  • SnapABugChatView, ttl=16min, check logic handling
  • SnapABugHistory, ttl=1year, keep track of the visitor visits and last chats to present history to agent
  • SnapABugVisit, ttl=0 (session only), detection of new session
  • SnapABugUserEmail, ttl=1 year, visitor email address used to pre-populate the prechat or offline form ’email’ field. This cookie may be stored in multiple ways: on use of the setUserEmail() Javascript API and then submit of the prechat or offline form, on submit of the prechat or offline form, or on agent’s use of the /email chat command.
  • SnapABugUserName [DEPRECATED], see SnapABugUserAlias which has replaced this cookie.
  • SnapABugUserAlias, ttl=1 year, the visitor alias which is stored as a cookie on use of the setUserName() Javascript API. This cookie is used on future chats to send the alias to the chat agent and update the chat case. This alias also will get displayed on the chatbox (as the visitor’s name), prechat form (as the value of the ‘name’ field, if it exists), and offline form (as the value of the ‘name’ field, if it exists).
  • SnapABugBanned, ttl=30 days, tracking of visitor banned for chatting (banned by agent ban command)
  • SnapABugChatWindow, ttl=30min, tracking of the chat box position and minimize status
  • SnapABugMinimizeStashCookie, ttl=0 (per click only), detection of new messages while minimized so they persist during navigation.
  • SnapABugAgentAvatar,ttl=16min, stores the agent image URL in order to show the agent avatar on the minimize state of the chat.
  • SnapABugApproval, ttl=1year, stores the visitor’s acceptance of the Approval Checker so that they are not prompted by it again if they have accepted it within 1 year.

The only personal information about the visitor stored in a cookie is the email address they provided. This information is scrambled (not readable in plain text)

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Published January 18, 2012