Home > New left side column design for the Hub

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(Last Updated On: July 17, 2019)

We are updating the Conversations Hub to improve the UI and usability. The main change is to the left side column where you will now find all your conversations, whether active, recent or internal in one view.

You can see a preview of the upcoming changes in the screenshot below:

 

 

  1. The visitor chat and team chat tabs have been combined to give a better overview of all your ongoing conversations.
  2. Recent chats and team chats occupy only one row in the overview which can be retracted or expanded, the ongoing live chats will still have two lines to preview the last sent message.
  3. A new background color in the light mode sets the column visually apart from the chat transcript area.
  4. Unread chats scrolled out of view have a new notification option.
  5. The UI to start new team or 1:1 chats has been improved.

Feel free to contact us with your feedback or contact us at support@snapengage.com or on chat at snapengage.com

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Published July 16, 2019