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Categories: Proactive Chat
(Last Updated On: August 4, 2021)
About This Article
The purpose of this article is to provide a comprehensive overview of how to add Proactive Chat to 404 Pages.
How to Add Proactive Chat to Your 404 Page
Adding proactive chat to 404 pages helps reduce visitor frustration and keeps visitors on your site longer.
3. Create a proactive chat trigger in your Admin Dashboard
Navigate to the Proactive Chat tab within the Settings area of your Admin Dashboard, and click on Add proactive chat configuration to create a new rule.
Once you have completed these steps, your proactive message should automatically trigger on your 404 page, so you can engage with lost visitors and help guide them to the information they’re seeking.
Published August 11, 2016