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(Last Updated On: October 14, 2020)

Guide Bot Template: Team Router

See the full list of available Guide Bot templates here.

Companies often have separate teams for Sales, Support or other functions. This bot prompts your visitor to select the right team and routes the chat to that team’s widget. 

Benefits:

  • Quick and easy way to route traffic to the right team
  • Specialized teams can provide better, quicker responses
  • Visitors are more likely to reply by clicking buttons than typing something

Annotated Bot Build

Annotated bot build diagram

 

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Published October 8, 2020