Home > Chat Transcript (caselink URL)
Categories: Featured Article
(Last Updated On: August 2, 2021)
This article explains the post chat transcript or case link URL
The post chat transcript or caselink URL is a detailed overview of the chat. It includes the chat transcript, visitor info, who ended the chat and more. We recently updated these the look and feel of the case link URL to have a modern feel.
Old Case link URL view
New Case link URL view
If you would like to submit feedback about this new view, please click on the blue Quick Survey button when you have a case open. Or click here.
Published April 11, 2019