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This article explains the post chat transcript or case link URL

The post chat transcript or caselink URL is a detailed overview of the chat. It includes the chat transcript, visitor info, who ended the chat and more. We recently updated these the look and feel of the case link URL to have a modern feel.

Old Case link URL view

New Case link URL view

If you would like to submit feedback about this new view, please click on the blue Quick Survey  button when you have a case open.  Or click here.

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