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To protect our clients and comply with all local laws, SnapEngage collects and remits sales tax in the United States where required. Nexus is determined by each state and certain states now require sales tax for products and services like SnapEngage.

Beginning March 29th, 2021, SnapEngage will be required by law to collect sales tax for members’ paid subscriptions in certain states. If your state is one that requires sales tax to be collected, then it will appear on your receipt.

At that time, you may be asked to provide your billing ZIP code when you log into SnapEngage so that state sales tax can be calculated. If you don’t provide your ZIP code at that time, you can add it at any time on your SnapEngage Billing page. If your state requires sales tax in the future, you will receive an automated email notifying you about the upcoming change to your SnapEngage subscription. The subscription change will take effect upon your next monthly or annual renewal.


If you’re exempt from sales tax:
Beginning XXXXX, 2021, you can submit your tax exemption certificate to [email protected]. Tax-exempt clients will be billed via invoice. If you become tax-exempt at a later date, you can submit documentation to [email protected] and will need to switch to invoice payments at that time (if you previously paid via another payment method).

If you have any questions about sales tax collected by SnapEngage:
Please contact [email protected] and we’ll be happy to assist.

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Published March 31, 2021