About This Article

This article explains how to configure Coronavirus Symptom Checker with the help of a Bot.

If you are in the healthcare industry, you may be fielding lots of extra patient inquiries due to the COVID-19 Coronavirus. One way to reduce the amount of chats your agents receive and more quickly qualify and assist your patients is to use a bot. We’ve created a COVID-19 Symptom Checker bot specifically for this scenario, using the Chatbot API.

If you would like the bot to ask a few simple questions to gather data about whether your patients may be infected (therefore requiring escalation to an agent), you can follow the steps below and add a COVID-19 Symptom Checker bot to qualify those patients.

Note: The Chat Bot API and the COVID-19 Symptom Checker bot are available on Professional and Enterprise plans only. Chat with our team if you wish to find out more.

1 – On your admin dashboard, go to Settings -> Agent Settings -> Chat Agents and Click on Add Custom API Bot – Make sure you have an agent license to do so.

2 – Use this Endpoint URL: https://us-central1-covid-19-symptom-checker-bot.cloudfunctions.net/defaultchatbot

    Authorization Token: freechatbot

3 –  Turn the bot ON:

1 – Head over to Agent Settings

3 – Make sure the Bot is in Tier 1, and the agents are on lower tiers.

1 – Head over to Settings – Design Studio, and scroll down to Pre-chat form settings.

2 – Choose the “Open chat box with message”.

    Our recommended prompt for best user experience: Hello, I am the Symptom Checker bot for the Coronavirus (COVID-19). What is your current body temperature?

3 – Hit Save.

1 – Head over to Settings – Proactive chat

2 – Click on “Add proactive chat configuration”

3 – Set the rules, and click on Enable special assignment settings

4 – Choose “Specific Agent” and Select “Chat Bot”

5 – Add the same message “Hello, I am the Symptom Checker bot for the Coronavirus (COVID-19). What is your current body temperature? “

6 – Hit Save changes.

7 – Be sure to click Save.

Your bot will now ask questions to qualify whether those patients need to speak to an agent (or not) and transfer accordingly.