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Guide Bot Template: Support Info Collector

Guide Bot Template: Support Information Collector

See the full list of available Guide Bot templates here.

If your support team has to ask a number of routine questions of every chat case – why not have a bot gather this information for you automatically before the chat starts?

Benefits:

  • Save agents from asking repetitive questions so they have more
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Guide Bot Template: Appointment Scheduling

Guide Bot Template: Appointment Scheduling

See the full list of available Guide Bot templates here.

Engage your visitors and help them schedule an appointment with one of your sales teams.  

Benefits:

  • Quickly schedule calls and meetings on behalf of your sales agents
  • Automatically route incoming prospects to the correct sales agent according to your existing processes and sales territory
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July 2020 Bots Launch: Client FAQ

July 2020 Chatbot Launch: Client FAQ

Please review the below information to learn about important recent updates related to the July Chatbots Launch. On July 22, 2020 Guide Bot, Answer Bot and Chatbot API exited beta status, taking our powerful Chatbot offering to the next level. This launch also entailed pricing and packaging changes for existing Chatbot users (outlined in

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How to configure Answer bot

This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It can answer your customers’ routine and highly specialized questions quickly, relieve demand on your agents (keeping them free to answer the most difficult questions) and provide …

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How to Configure Guide Bot

This article explains how to configure a Guide Bot.

The Guide Bot is an easy way to create complex routing flows to direct visitors to specific widgets and agents while displaying information. Using our Multi-Tier Step system, you can create a tree of questions and ensure visitors are routed to the best-suited agent. You can also qualify leads by …

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