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Guide Bot Template: Product Survey

Guide Bot Template: Custom Post-chat Survey

See the full list of available Guide Bot templates here.

Get more detailed feedback from your visitors to improve your service! Use this template to create a simple, effective post-chat survey. Edit the questions (or add additional questions) to suit your needs.

Benefits:

  • Create a completely customized post-chat survey experience.
  • Ask questions using
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Guide Bot Template: NPS Survey (Net Promoter Score)

Guide Bot Template: Net Promoter Score Survey

See the full list of available Guide Bot templates here.

Use this as a proactive chat to survey your customers and gather an NPS score. Results are stored as labels, and visitors can optionally chat with your team about their feedback.

Benefits:

  • Proactively survey your visitors to capture Net Promoter Score (NPS)
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Guide Bot Template: Product Survey

Guide Bot Template: Product Survey

See the full list of available Guide Bot templates here.

Use this as a proactive chat to survey your customers and gather product or services feedback. The survey asks your visitor to rate the product and explain what they would change, as well as what is most valuable.

Benefits:

  • Proactively survey your visitors to
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Setting Up a Post-Chat Survey Bot

*This feature is available on Enterprise plans only. Chat with us if you want to find out more!*

About the Post-Chat Survey Bot

The Post-Chat Survey Bot is the next evolution of our Agent Survey feature. Admins can use this setting to set various end chat actions including creating a new Guide Bot to automatically gather invaluable feedback from their

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What’s New for Guide Bot – December 2020

SnapEngage has released the latest version of Guide Bot and it’s been completely overhauled to help you drive value for your business. Guide Bot shortens time to interaction, time to revenue and time to resolution. 

Continue reading to learn more about the December 2020 release of Guide Bot.

New data capture capabilities

The previous version of Guide Bot made it …

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Guide Bot Template: Pre-chat Lead Information Capture

Guide Bot Template: Pre-chat Lead Information Capture

See the full list of available Guide Bot templates here.

This is a general-purpose or sales-focused chatbot that captures key visitor information prior to chat. This could be used to capture key lead qualification information (Name, Email).

Benefits:

  • Capture key visitor information before a human chat starts
  • Ensure that visitors are “serious”
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3 Ways to Analyze Guide Bot Analytics

Learn how to analyze Guide Bot performance using three different methods

The SnapEngage Guide Bot helps you instantly generate more visitor engagement with contextually appropriate messaging and guides customers to the right solution instantly. Users can build complex, multi-step Guide Bots and chain together up to 100 logical steps to provide exceptional customer experiences at a fraction of the cost …

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Guide Bot Template: Offline Message Taker

Guide Bot Template: Offline Message Taker

See the full list of available Guide Bot templates here.

This is a general purpose message-taking bot that can be used for sales, support or nearly any use case. Place it in your last agent tier to answer when nobody is online.

Benefits:

  • Capture messages when you are offline or busy
  • People are
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Guide Bot Template: Support Info Collector

Guide Bot Template: Support Information Collector

See the full list of available Guide Bot templates here.

If your support team has to ask a number of routine questions of every chat case – why not have a bot gather this information for you automatically before the chat starts?

Benefits:

  • Save agents from asking repetitive questions so they have more
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Guide Bot Template: Appointment Scheduling

Guide Bot Template: Appointment Scheduling

See the full list of available Guide Bot templates here.

Engage your visitors and help them schedule an appointment with one of your sales teams.  

Benefits:

  • Quickly schedule calls and meetings on behalf of your sales agents
  • Automatically route incoming prospects to the correct sales agent according to your existing processes and sales territory
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July 2020 Bots Launch: Client FAQ

July 2020 Chatbot Launch: Client FAQ

Please review the below information to learn about important recent updates related to the July Chatbots Launch. On July 22, 2020 Guide Bot, Answer Bot and Chatbot API exited beta status, taking our powerful Chatbot offering to the next level. This launch also entailed pricing and packaging changes for existing Chatbot users (outlined in

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How to configure Answer bot

Note: There is an extra per month fee for bots more details here.

This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It can answer your customers’ routine and highly specialized questions quickly, relieve demand …

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How to Configure Guide Bot

Note: There is an extra per month fee for bots more details here.

About This Article

This article explains how to configure a Guide Bot.

The Guide Bot is an easy way to create complex routing flows to direct visitors to specific widgets and agents while displaying information. Using our Multi-Step system, you can create a tree of …

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