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July 2020 Bots Launch: Client FAQ

July 2020 Bots Launch: Client FAQ

Please review the below information to learn about important recent updates related to the July Bots Launch. On July 22, 2020 Guide Bot, Answer Bot and Custom Bot API exited beta status, taking our powerful bot offering to the next level. This launch also entailed pricing and packaging changes for existing bot users (outlined

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How to configure Answer bot

This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It can answer your customers’ routine and highly specialized questions quickly, relieve demand on your agents (keeping them free to answer the most difficult questions) and provide …

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How to Configure Guide Bot

This article explains how to configure a Guide Bot.

The Guide Bot is an easy way to create complex routing flows to direct visitors to specific widgets and agents while displaying information. Using our Multi-Tier Step system, you can create a tree of questions and ensure visitors are routed to the best-suited agent. You can also qualify leads by …

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