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How to configure Answer bot

This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It can answer your customers’ routine and highly specialized questions quickly, relieve demand on your agents (keeping them free to answer the most difficult questions) and provide …


How to Configure Guide Bot

This article explains how to configure a Guide Bot (introduction).

Configure Your First Guide Bot

To configure your guide bot, please follow the following instructions :

  • Choose a widget where you want to set up a Guide Bot
  • Navigate to Settings – Agent settings
  • Click the Add Guide Bot button.

A new window will appear.



The right …