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Categories: Featured Article
(Last Updated On: August 2, 2021)
About This Article
This article explains Proactive chat.
Proactive chat is a really powerful tool to improve chat engagement. Visitors are much more likely to respond to a message sent on behalf of an agent, than to start a chat manually. As Proactive Chat is such a large feature, we have separated the documentation in to several sections.
Basic rule configuration in Proactive Chat
For the technical people
Programmatically starting proactive chat on a page
Adding Proactive Chat to Error 404 pages
Custom variables that can be used in Proactive Chat messages
How to test if Proactive Chat is working
Published November 9, 2018