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About This Article

This article explains Proactive chat.

Proactive Chat

Proactive chat is a really powerful tool to improve chat engagement. Visitors are much more likely to respond to a message sent on behalf of an agent, than to start a chat manually. As Proactive Chat is such a large feature, we have separated the documentation in to several sections.

Basic Configuration

Basic rule configuration in Proactive Chat

Rule Types for Proactive Chat

Proactive Chat URL Rules

For the technical people

Programmatically starting proactive chat on a page

Adding Proactive Chat to Error 404 pages

Custom variables that can be used in Proactive Chat messages

How to test if Proactive Chat is working


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Published November 9, 2018