Chat Basics

Intermediate

Integrations & PluginsConnect SnapEngage to your CRM system, Help Desk, and social media applications.
CustomizationChange the look’n’feel, make it your own!
Tips & TricksGet your hands on some best practices and tweaks and tips for your Live Chat.
Chat SettingsConfigurations, agent management settings, and other helpful guides to getting chat ready for your team.
Proactive ChatEngaging your visitors automatically.
ReportingHow to access your chat logs, system analytics, and chat agent analytics.

Advanced

Account

Home > Guide Bot Template: Product Survey

Categories: Chatbot Docs

(Last Updated On: )

Guide Bot Template: Product Survey

See the full list of available Guide Bot templates here.

Use this as a proactive chat to survey your customers and gather product or services feedback. The survey asks your visitor to rate the product and explain what they would change, as well as what is most valuable.

Benefits:

Proactively survey your visitors to capture product or service feedback
Use the labeling system to collect and analyze your results

Setup:

The Product Survey bot should be set up in your Reserve Tier (Enterprise) or in a separate widget. This will ensure that your survey only appears when you want it to, and doesn’t respond to routine chat requests.

It might be a good idea to only display the survey bot on a particular “feedback” page, or after a purchase is complete on an ecommerce site. You can control when the proactive chat message appears using the proactive chat rules system.

Did you find this article helpful?