This page has moved. Please visit https://support.teamsupport.com for all knowledge base articles and don’t forget to update your bookmark.
SnapEngage offers significant flexibility to how you manage your incoming chats. This document covers many of the frequently asked questions about the queue logic and how various features and situations affect it.
The purpose of this article is to provide a comprehensive overview of Approval Checker.
The Approval Checker allows you to ask visitors for consent before starting their chat, even on proactive chats. The visitor will no be able to start a chat, until they have confirmed they have read and understood the message. The configuration for …
READ FULL ARTICLE
The SnapEngage support team is available 3AM-7PM Eastern Time (chat, phone or email).
Toll Free: +1 (855) 667-6268
Alternate: +1 (303) 647 9222
Monday: 3am – 7pm
Tuesday: 3am -7pm
Wednesday: 3am -7pm
Thursday: 3am -7pm
Friday: 3am – 7pm
Saturday/Sunday: Closed
All times are U.S. Eastern Time.
Critical monitoring …
This article clarifies commonly asked questions about Google Analytics.
Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.
Are you using the same …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of some of the best practices when using SnapEngage on both the agent and admin side.
This doc is to outline some of the best practices when using SnapEngage on both the agent and admin side.
Agents
1. Tone/Voice
This article goes over how to delete a widget.
Deleting widgets is simple. In order to ensure you don’t accidentally delete a widget, you will need to chat with our team. One of the SnapEngage team members will need to manually delete the widget. But first, you will need to do the following:
Rename the widget …
READ FULL ARTICLEThis article goes over how to know who ended the chat.
We have recently added a new piece of information on the chat transcript. You are now able to see who ended the chat. Whether it was the agent, visitor, or if it was an idle time-out.
Simply head over to the Logs section in the …
READ FULL ARTICLE
This article clarifies commonly asked questions about how we secure.
You can read our full privacy policy here: http://www.snapengage.com/privacy
Yes, In developing SnapEngage we …
READ FULL ARTICLEThis article explains how to view chat transcripts during a live chat and after it ends.
1. Log into your admin panel.
2. Select the Dashboard tab and choose between the Single and Multi Monitor. The Single Monitor will display the chat activity of the …
This article will help you go over some of the frequently asked questions and issues some people might miss. We try to keep everything very simple and user friendly, but we understand some of the process is a bit more complicated!
We will try to address as many questions as possible in this article, but in case you don’t find …
READ FULL ARTICLEThis article clarifies commonly asked questions about the analytics tab.
SnapEngage has an Analytics suite which allows supervisors and administrators to monitor the performance of agents, as well as chats.
We know that actionable data is vital for improving both your business and your customers’ experience, which is why we’re constantly working on improving our Analytics system, …
READ FULL ARTICLEThis article explains how to change account owners within the admin dashboard , under the My Account tab.
Yes you can! Even if you are an Enterprise client that has provided Permissions to other users, there are still certain areas of the Dashboard that only the account owner has access to make changes. That would be under …
READ FULL ARTICLE
CATEGORIES