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Note: The information in this article is relevant for any Messaging and Live Chat customers who work in a restricted internet access environment (for example, if your business requires employees to access the network via a secure corporate VPN and/or have other firewall restrictions in place).
TeamSupport Messaging and Live Chat (formerly SnapEngage) is in the process of deploying …
READ FULL ARTICLEThis article clarifies commonly asked questions about Google Analytics.
Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.
Are you using the same …
READ FULL ARTICLEThis article goes over how to set up, test, and use the Logs API.
If you are familiar with our Developer website, you may have seen we have different APIs, among them, the Logs API which allows you to download logs from your widgets on a given timeframe, or even connect them to a third-party …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how routing by tag works. Routing by tag is a powerful tool which allows you to route chats to a specific agent based on a matching tag found under the Settings > Agent Settings > Chat assignment tab.
Routing by tag is …
READ FULL ARTICLEThis article goes over how to load a different widget based off variables.
Most of our customers would choose which widget they want to install where, and install them accordingly on those pages. However, if you are running more of a complex operation, where you may want to detect some specific settings to determine which widgets to …
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The purpose of this article is to provide a comprehensive overview of how to set up SnapEngage with TOPdesk.
To set up the integration, you need to enable SnapEngage integration in TOPdesk: Settings -> Module Settings -> Self-Service Portal -> General.
Firstly, you will need to be …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to set up Google Programmable Search as a SnapEngage knowledge base source.
SnapEngage provides an option to use Google Programmable Search (previously Google Custom Search) engine as a knowledge base source to power Answer Bot.
This approach is an excellent way to use Answer …
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It’s really easy to add the SnapEngage code to your DoodleKit website. Here’s how:
This article goes over how to integrate with DoodleKit.
Click on the “Page” button as shown above, to edit the Page styles. This will open up a pop-up window.
The “Add …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to find your Highrise API token.
Your authentication token (or API token) is a special code that allows services outside of Highrise to connect to your account with your permission.
Your Highrise authentication token can be found as follows :
The purpose of this article is to provide a comprehensive overview of how to configure file exchange.
If you want to read about how to configure the “File Exchange” feature, you can do so by clicking here.
A few things to keep in mind when you use “File Exchange” are that:
This article will attempt to address issues involving not being able to use the spacebar in a chat window as seen below.
If you are in a chat and notice that the spacebar is non responsive, it could be due to a Javascript conflict. We have had some reports from SnapEngage users who use the Galleriffic …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how t0 pop up the Pre-Chat form after X seconds.
When visitors land on your website, perhaps you want to capture their information before they leave without waiting for them to click the chat button. Well, there is a way to programmatically pop-up the Pre-Chat …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of the Integration POST API JSON.
Have a custom-built integration or third-party application you want chat data sent to? No Problem!
The SnapEngage Integration API allows developers to easily interface SnapEngage with other applications, getting all the data you gather sent to the place you …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how t0 use SnapEngage in popup mode if you cannot add the SnapEngage JavaScript code.
A few web hosts are still restricting their customers to place 3rd party JavaScript code in their page. If you have exhausted all options with your webhost team and the …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to read the Integration API XML content from your PHP script.
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