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The purpose of this article is to provide a comprehensive overview of how to Keep visitor information secure by closing the chat window at the end of a chat.
Ensuring that your visitor’s data is secure is extremely important. By default, once a chat is closed, the chat window remains open, and the information contained within the …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of Visitor Identity verification.
Visitor Identity Verification is an advanced security and identity protection for businesses that communicate with authenticated users (signed into an application, portal, or other backend system). This feature is available with Enterprise plans. Please come and speak to us if you would …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how SnapEngage is ADA accessible.
This document describes how we’ve built SnapEngage to be accessible, and steps you can take to ensure your use of SnapEngage supports accessibility.
Whether you are providing sales assistance, customer service or technical support, you want that …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to restrict agent login to Google SSO.
If you have an Enterprise account and want Google SSO to be the only method that your agents can use to login in to the SnapEngage chat platform, you will need to enable the “Exclusive Login” checkbox …
READ FULL ARTICLEThis article explains how to change account owners within the admin dashboard , under the My Account tab.
Yes you can! Even if you are an Enterprise client that has provided Permissions to other users, there are still certain areas of the Dashboard that only the account owner has access to make changes. That would be under …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of the status page for SnapEngage.
Yes there is! Our status page is the go-to page if you are experiencing issues with SnapEngage. If we are having any technical issues affecting the services, these will be shown here, so make sure you bookmark it! Here, you …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to improve security within your organization.
At SnapEngage we take security very seriously, and we follow some very strict guidelines when it comes to our visitors’ data, and our own internal security, so we would like to share some tips that you may want …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of deleting visitor data after it is successfully sent to its destination.
At SnapEngage we value our clients’ and visitors’ trust and privacy greatly and we do everything possible to increase security. We have, however, gone one step further to make sure you are in …
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The purpose of this article is to provide a comprehensive overview of personnel security.
SnapEngage is dependent on the support it receives from its staff. Personnel must access, process, and store sensitive data for SnapEngage to accomplish its operating objectives. While we recognize that our staff is the greatest resource in maintaining an effective level of …
READ FULL ARTICLEThis article will cover the process of accessing your billing history to reference invoices.
Whenever you need to access your SnapEngage billing history, you can do so from the “My account” tab. Please note that even for accounts that allow “Permissions”, the only one with access to the “My account” tab is the account …
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The purpose of this article is to provide a comprehensive overview of how to offer chat on a country basis.
With more or less 196 countries, the world is a very big place but the internet age allows you to reach (almost) every corner of it.
You can do exactly the same with the SnapEngage Live Chat …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how SnapEngage complies with EU data protection requirements.
The easy and quick answer to that question is yes!
The General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) is a regulation by which the European Parliament, the …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of what parts of your SnapEngage is HIPAA compliant.
SnapEngage supports its clients’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). Customers who are subject to HIPAA and wish to use SnapEngage with Protected Health Information (PHI), can set …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to SSO via SAML and Okta with SnapEngage.
This article will cover the Secure Data Transfer feature which allows your agents to safely collect confidential information from your visitors right in the chat window.
SnapEngage’s Secure Data Transfer feature allows your agents to safely collect confidential information from your visitors right in the chat window. This feature keeps your business compliant with the latest data …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of what information does SnapEngage gather about your website visitors.
SnapEngage will only store your website visitor information if the visitor is engaging in the chat. The report is meant to contextualize the chat for the agent and better help them support the visitor. SnapEngage does …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of the Audit logs.
The Audit Logs are a feature added to help users see what changes are being made to their accounts and they can be found under “My Account” > “Security”.
Any time a change is made to a Widget’s Settings, a Widget’s …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of the Security Settings tab.
Only your account owner can change your security settings.
*The new security settings are available on enterprise accounts.
Change the password requirements to increase the difficulty of password cracking
Every time you increase the requirements …
READ FULL ARTICLEThe Permissions tab in the Admin Dashboard gives you extensive control over adding sub admins and the type of vewing permissions and abilities allowed by sub admins. This article reviews all the options in this menu.
When you purchase sub-admins, the Permissions tab will appear for you, and you will be able to configure them there. It …
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This article clarifies commonly asked questions about how we secure.
You can read our full privacy policy here: http://www.snapengage.com/privacy
Yes, In developing SnapEngage we …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to change your password or email.
You can reset your SnapEngage password here by entering the email you use to log in your SnapEngage account. If the email you enter is correct, you will soon receive a “reset password” email in …
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