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See the full list of available Guide Bot templates here.
Get more detailed feedback from your visitors to improve your service! Use this template to create a simple, effective post-chat survey. Edit the questions (or add additional questions) to suit your needs.
See the full list of available Guide Bot templates here.
Use this as a proactive chat to survey your customers and gather an NPS score. Results are stored as labels, and visitors can optionally chat with your team about their feedback.
See the full list of available Guide Bot templates here.
Use this as a proactive chat to survey your customers and gather product or services feedback. The survey asks your visitor to rate the product and explain what they would change, as well as what is most valuable.
*This feature is available on Enterprise plans only. Chat with us if you want to find out more!*
The Post-Chat Survey Bot is the next evolution of our Agent Survey feature. Admins can use this setting to set various end chat actions including creating a new Guide Bot to automatically gather invaluable feedback from their …
READ FULL ARTICLEThis article explains a single sales qualification “recipe” for using our Guide Bot.
This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot. Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity …
READ FULL ARTICLEThis article explains the latest version of Guide Bot and whats new.
SnapEngage has released the latest version of Guide Bot and it’s been completely overhauled to help you drive value for your business. Guide Bot shortens time to interaction, time to revenue and time to resolution.
Continue reading to learn more about the December 2020 …
READ FULL ARTICLEThis article explains the pre chat lead information capture template.
See the full list of available Guide Bot templates here.
This is a general-purpose or sales-focused chatbot that captures key visitor information prior to chat. This could be used to capture key lead qualification information (Name, Email).
The purpose of this article is to provide a comprehensive overview of Guide Bot Analytics.
The SnapEngage Guide Bot helps you instantly generate more visitor engagement with contextually appropriate messaging and guides customers to the right solution instantly. Users can build complex, multi-step Guide Bots and …
READ FULL ARTICLESee the full list of available Guide Bot templates here.
This is a general purpose message-taking bot that can be used for sales, support or nearly any use case. Place it in your last agent tier to answer when nobody is online.
This article explains how to set a support information collector guide bot.
See the full list of available Guide Bot templates here.
If your support team has to ask a number of routine questions of every chat case – why not have a bot gather this information for you automatically …
READ FULL ARTICLEThis article explains how to set an appointment scheduling bot.
See the full list of available Guide Bot templates here.
Engage your visitors and help them schedule an appointment with one of your sales teams.
This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot. Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity with SnapEngage configuration and setup (widgets, agents, design studio, etc). You may need to refer to …
READ FULL ARTICLEThis article describes a single “recipe” for using our improved multi-step Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot. Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity with SnapEngage configuration and setup (widgets, agents, Design Studio, etc). You …
READ FULL ARTICLEPlease review the below information to learn about important recent updates related to the July Chatbots Launch. On July 22, 2020 Guide Bot, Answer Bot and Chatbot API exited beta status, taking our powerful Chatbot offering to the next level. This launch also entailed pricing and packaging changes for existing Chatbot users (outlined in …
READ FULL ARTICLEThis article explains how to configure an answer bot.
Note: There is an extra per month fee for bots more details here.
This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It …
READ FULL ARTICLEThis article explains how to configure Coronavirus Symptom Checker with the help of a Bot.
If you are in the healthcare industry, you may be fielding lots of extra patient inquiries due to the COVID-19 Coronavirus. One way to reduce the amount of chats your agents receive and more quickly qualify and assist your patients is
…This article explains guide bot differences for Professional vs Enterprise plans.
Guide Bot is available on both SnapEngage Professional or Enterprise plans.
The bot can be used differently depending on which plan you have due to underlying features of the plan. The single major difference is that Enterprise plans support routing by tag.
One of …
READ FULL ARTICLENote: There is an extra per month fee for bots more details here.
This article explains how to configure a Guide Bot.
The Guide Bot is an easy way to create complex routing flows to direct visitors to specific widgets and agents while displaying information. Using our Multi-Step system, you can create a tree of …
READ FULL ARTICLEThis article explains a single “recipe” for using our Guide Bot in this case support teams.
This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot. Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe …
READ FULL ARTICLEThis article explains guide bot.
Guide Bot is available for SnapEngage Professional or Enterprise accounts (note that Guide Bot can be used differently depending on which of these plans you have). Chat with us to explore plan options.
The Guide Bot is an easy way to create complex routing flows to direct …
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